Terms of service

TERMS OF USE:

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

What's in these terms?

These terms tell you the rules for using our website https://www.echologika.com (our site).

Who we are and how to contact us

https://www.echologika.com is a site operated by Echologika Ltd ("We"). We are registered in England and Wales under company number 11663290 and have our registered office at 2/4 Ash Lane Rustington, Littlehampton, West Sussex, United Kingdom, BN16 3BZ. Our VAT number is 426561984.

We are a limited company.

To contact us, please email info@echologika.com.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy.
• Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

• Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods or services from our site, our Terms and Conditions will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@echologika.com.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date, and accept no liability for the consequences of the use of the site.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

How to complain about or report content

If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, please contact us immediately on info@echologika.com.

If you wish to complain about any other content, please contact us on info@echologika.com.

Our responsibility for loss or damage suffered by you

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions.
• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact info@echologika.com.

Which country's laws apply to any disputes?

Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

TERMS AND CONDITIONS FOR SUPPLY OF GOODS:

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

• up to 30 days: if your goods are faulty, you can get a refund;
• up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
• up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

In this contract:

• ‘we’, ‘us’ or ‘our’ means Echologika Ltd; and
• ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

• sending an email to info@echologika.com; or
• filling out and submitting the online contact form available here.

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.

Who are we?

We are Echologika Ltd, a company registered in England and Wales under company number: 11663290.

Our registered office is at: 2/4 Ash Lane Rustington, Littlehampton, West Sussex, United Kingdom, BN16 3BZ.

Our VAT number is: 426561984.

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

Introduction

If you buy goods on our site, you agree to be legally bound by this contract.

This contract is only available in English. No other languages will apply to this contract.

When buying any goods on our site you also agree to be legally bound by:

• our website terms and conditions and any documents referred to in them;
• and extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons.

All of the above documents form part of this contract as though set out in full here.

Information we give you

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. All key information relating to our products will be contained in our website.

The key information we give you by law forms part of this contract (as though it is set out in full here).

Your privacy and personal information

Our Privacy Policy is available here.

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering goods from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by:

• accepting these terms and conditions;
• providing your contact and delivery details;
• providing verifiable card details; and
• making payment.

Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

When you place your order at the end of the online checkout process (e.g. when you click on the pay now), we may acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

We may contact you to say that we do not accept your order. This is typically for the following reasons:

• the goods are unavailable;
• we cannot authorise your payment;
• you are not allowed to buy the goods from us;
• we are not allowed to sell the goods to you;
• you have ordered too many goods; or
• there has been a mistake on the pricing or description of the goods.

We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

• a legally binding contract will be in place between you and us; and
• we will dispatch the goods to you.

If you are under the age of 18 you may buy any goods from the site.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this page.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

• 28 days after the day we received back from you any goods supplied and they are received in the demonstrable condition in which they were received by you; or
• (if earlier) 28 days after the day you provide evidence that you have returned the goods; or
• if there were no goods supplied, 28 days after the day on which we are informed about your decision to cancel this contract.

Any goods damaged in transit must be notified to us by email to info@echologika.com.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have received goods:

• you shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
• you will have to bear the direct cost of returning the goods; and
• you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Save in the event of fault or damaged goods, delivery costs shall not be refunded.

Save in the event of faulty or damaged goods, the cost of returns will be the responsibility of the customer.

Delivery

We rely on third parties to deliver our goods, which may change from time to time. For information on delivery options and costs, visit our webpage. During the online checkout process, you will be given available delivery options to choose from.

If you place the order, you accept the third party’s terms and conditions, which will be available to you during the online checkout process.

The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).

If something happens which is outside of our control and affects the estimated date of delivery, we will endeavour to provide you with a revised estimated date for delivery.

Delivery will take place at the address specified by you when you placed your order with us.

Unless you and we agree otherwise, if we cannot deliver your goods within 60 days of the date of your Confirmation Email, we will:

• let you know;
• cancel your order; and
• give you a refund.

If nobody is available to take delivery, delivery goods will be left at the customers address and delivery will be considered effected We will not accept liability for goods lost or damaged following delivery.

You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to the customer when goods are delivered.

If your order exceeds 10 goods of the types of product, we may at our discretion deliver your goods in instalments. If your order will be delivered in this way, we will let you know.

Payment

We accept most credit cards and debit cards. We do not accept cash or cheques.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. Payments will be processed by a third party platform.

Placing an order is conditional on making payment.

the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.

All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges.

Nature of the goods

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.

We are under a legal duty to supply you with goods that are in conformity with this contract.

The packaging and the goods may appear different from that shown on the site.

While we try to make sure that:

• all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 10% in such weights, sizes and measurements in our goods; and
• the colours of our goods may vary from the ones displayed on the site, the actual colours that you see on your device may vary depending on the device that you use.

Faulty goods

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

• contact us using the contact details at the top of this page; or
• visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

If your goods are faulty, please contact us using the contact details above.

End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

• losses that were not foreseeable to us when the contract was formed;
• losses that were not caused by any breach on our part;
• business losses; or
• losses to non-consumers.

Subject to clause 12.1, we limit our liability in the event of a proven case for compensation to the value of the order excluding delivery charges from which our liability arises.

Whilst we make reasonable efforts to make sure that the data we publish on our website is correct, we make no representations nor offer any warranty for its accuracy nor will be accept any liability for its use.

Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

The laws of England and Wales apply to this contract and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.